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Miscellaneous

Miscellaneous help articles.

Are you affiliated with Southwest Mushrooms?

We have no affiliation with Mike and Southwest Mushrooms. They’re fantastic and you should absolutely support their business. Head over to their webstore here!

What Payment Methods Do You Accept?

CashApp. You will receive payment instructions after checking out. If you don't receive the detailed information for some reason, please send your payment to [email protected] with your order number as your comment, i.e. 'Order ####'. Any

Where Can You Ship?

Any of our gourmet cultures are available almost globally! We do not ship spores to California, Georgia, or Idaho. Trying to order and having trouble? Let us know!

Was My Payment Successful?

Probably! Head on over to your order status page and make sure it says "Paid". Generally, we'll reach out with any pending payments 😘

Do You Take Cryptocurrency?

We sure do! Head over to our Payment Methods article for the most up-to-date options. Dogecoin billionaire and want to pay via a currency we don't presently accept? Reach out!

Local Pickup

Hello fellow burqueño!. While we'd love to offer pickup as an option, we can't do so at this point in time. Worry not! We've got you. First, ensure you are subscribed to our email list, then, use discount code burqueño for free shipping off all of yo

Temperature Concerns

During colder or hotter months, if you are concerned about your samples, please submit a package intercept with USPS. We cannot do this on your behalf. If you receive a package with damaged goods due to temperature, please submit a damage mail claim.

The Shroomery

We are not associated with The Shroomery! However, it's a fantastic community full of brilliant people. Absolutely worth being a part of!

Discounts

In search of a discount code? Always feel free to shoot us a message, but, here's a few standbys that will be valid as long as they're on this page:. Enter code "TRYSWS" at checkout as a first time customer for free shipping on orders over $25!. Ente

When Will My Order Ship?

See the calendar below for our shipment schedule and other occasional events and giveaways we'll host!. Orders placed the day before a ship day will ship the following shipment date. If you ordered an agar plate, please check that specific item for d

Shipping Questions

This page will have resources for all common (and not so common) shipping problems that we see!. While infrequent, this happens more often in towns with small post offices - like Albuquerque! Check out this fantastic description of what this status m

Southwest Spores (Loyalty Program)

Have questions about our loyalty program? Let's see if we can answer them!. Always log in to your account to check the most recently updated redemption tiers, but these are our standbys:. Always log in to your account to check the most recently updat

I Haven't Heard Back! What Gives?

If you haven't heard back from us and it's been more than 3-4 business days, the most likely reason is that you mentioned cultivation of active species. Unfortunately, once you do that, we are legally unable to help you or respond further. Here are s