ContaminationUpdated a year ago
While we use distilled water and prepare all of our samples in front of a 99.99% HEPA laminar filter, bacteria and yeast are wily little things! to ship a replacement we require the following in an email to [email protected]
- A timestamped picture of our solution on a microscope slide at 100x or greater magnification.
- Your order number in the subject.
Simple as that! Send that our way and we'll ship you a replacement on our next regularly scheduled shipping day.
If you are unable to meet these requirements, or no longer have our sample, we are happy to include a replacement in your next order, or issue a giftcard at 50% of the value of the contaminated sample - please just email us to let us know after placing your order.